Hi Ken,
So you are on Windows platform ?
If you do not have the service in Windows, I would assume you do not have a bcksrvr.exe
listed as a processes in the task managers ?
If you check %SYBASE%\ASE-15_0\install do you have RUN_YOURSERVER_BS file there
to start the backup server at command prompt ?
If not I would assume as you say it was not installed.
You can install it after a finished installtion with syconfig.exe
but I will check the install logs why it was not installed.
Rgds, Niclas